2022 Crisis Negotiations Conference

0800 0900		Opening Ceremony SPECIAL EVENT Course Length: 1 hour - Instructor:
0900 1200		Case Study: The Montgomery FaceTime Standoff INCIDENT DEBRIEF Course Length: 3 hours - Instructor: Dilillo, Joe The Montgomery FaceTime Standoff is a presentation that stems from an incident that occurred in South Euclid, Ohio on August 1, 2017. On that date, on an ex-professional athlete/domestic violence suspect declared an intent to commit the homicides of his children, his wife, and law enforcement officers at a daycare in the city. The entire incident was recorded via WOLFCOM Body Worn camera and includes on-camera interviews with the responding officers and media coverage from ABC Cleveland Channel 5. In addition to allowing those in attendance to experience the troubling call via "real-time," it demonstrates firsthand the importance of regular training within an agency, as well as nearby jurisdictions.
1300 1450		Case Study: Active Shooter/Barricade INCIDENT DEBRIEF Course Length: 2 hours - Instructor: Kong, Nou On March 22, 2017 in the metropolitan area of Marathon County, Wisconsin, a lone gunman entered a bank and a law firm shooting employees of each. He then returned home to his apartment complex and engaged police with gunfire. This presentation will cover details of the incident and the negotiations that were employed.
1300 1450		Crisis Negotiations: Lessons Learned Along the Way SEMINAR Course Length: 2 hours - Instructor: McDougall, Gary This presentation is designed to offer a number of operational strategies, tricks, tidbits and suggestions that can be incorporated into your crisis negotiations arsenal. The intent is to assist you in taking your negotiation skill to the next level. Most conversations we have with a subject in crisis contain a request for a behavior change and therefore the application of influence is a critical skill for the effective negotiator. The first half of the presentation will offer an in-depth exploration of the concept of influence and how we, as negotiators, can use verbal strategies to influence people to move in a positive direction. During the second half of the presentation, a number of "lessons learned" will be provided with a view to further enhancing negotiation effectiveness. These concepts will include ways to maximize operational effectiveness, recruiting and selection suggestions for identifying and selecting new team members and training considerations. The session will also include information regarding communication strategies, third-party recordings, subject classification, indicators of progress and situation reports. The intent behind this presentation is to offer a series of lessons learned for both the seasoned as well as negotiators who are new to the craft.
1500 1700		Case Study: Bushman Trucking Barricade INCIDENT DEBRIEF Course Length: 2 hours - Instructor: Tatro, Brad This presentation covers a December 20, 2014 incident that took place across three counties in Wisconsin. After a domestic dispute with his live-in girlfriend and ramming a police car, a male attempted to obtain a firearm and went to a trucking company that was his place of employment. The subject barricaded himself inside and began to open flammable tanks of gases. Eventually the suspect ignited the flammable gases and the business burned to the ground. The suspect remained inside the burning building before driving a car through an overhead door and a pursuit was initiated.
1500 1700		One Team, One Goal; Negotiations and Tactical SEMINAR Course Length: 2 hours - Instructor: Wetzel, Ben This presentation consists of an interactive debrief that will have attendees working through the incident as a tabletop response exercise. Attendees will make decisions based on the information presented to them and make adjustments as the exercise progresses.
1800 2100		Welcome Reception SPECIAL EVENT Course Length: 3 hours - Instructor: The Welcome Reception consisting of music, dinner, and drinks, will be Monday evening, November 14, from 6:00 p.m. to 9:00 p.m. in the East-West Park of the hotel. All conference attendees, vendors, and instructors are invited for a night of relaxation and socializing.

0800 0950		Case Study: The Unimaginable: Child Hostage Situation INCIDENT DEBRIEF Course Length: 2 hours - Instructor: Brown Hoyt, Samantha | Tolbert, Andrew | White, Joshua On January 14, 2021, police in Brooklyn Park, Minnesota, responded to a hostage situation involving a 7-year-old boy who was barricaded in a bedroom with an armed suspect. Brooklyn Park PD's crisis negotiations team arrived and began negotiations with the suspect. During this six-hour high-risk and rapidly-evolving situation, officers deployed many strategies and tactics to resolve this incident as safely as possible. Presenters will discuss tactics that wouldn't normally be considered but were implemented due to the severity of the situation.
0800 1200		Emotional Intelligence SEMINAR Course Length: 4 hours - Instructor: Owen Taylor, Parrish This session will educate participants on the skills, framework, and abilities of emotional intelligence, and how to apply these skill sets in personal and professional settings. Instruction and out-of-class exercises include brain-training techniques modeled by the US Department of Defense as well as proprietary learning-models to support a holistic approach to developing a healthy work/life balance. Direct benefits include improved decision-making and clarity of thought, specifically under pressure and amidst adversity. The indirect benefits of applying emotional intelligence skills are revealed as the ability to stay relaxed with flexible responses, adaptable to change, optimism, and engaged thinking skills during distressed emotional states like problem solving or conflict resolution.
1000 1200		Negotiating with Protestors SEMINAR Course Length: 2 hours - Instructor: Pollock, Sean
1300 1450		Modern Crisis Negotiations SEMINAR Course Length: 2 hours - Instructor: Tacchini, James This presentation will explore how crisis negotiations can become an indispensable asset to your entire agency, not just tactical teams. Use of force and eavesdropping laws will be discussed, as well as special relationships and how it affects tactical decision-making. Disengagement and re-engagement plans during barricaded incidents and modern negotiating techniques will also be addressed, including video chat and other technology-aided negotiations. Presenters will show body-cam videos of actual incidents to emphasize various techniques and strategies.
1300 1700		Theme-Based Crisis Negotiation: Going Beyond Active Listening SEMINAR Course Length: 4 hours - Instructor: McMahon, Deb Theme-based crisis negotiation requires the negotiator to develop strategies that incorporate a subject's motivation, values, needs, hopes, and fears, all of which may impact crisis negotiation and ultimately a resolution. Attendees will learn how to apply conversational themes to build rapport and influence as well as how to apply resolution themes to lower the barriers for a compliant surrender.
1500 1700		Digging Deeper: Considerations to Enhance Crisis Resolution SEMINAR Course Length: 2 hours - Instructor: Torres, Victor Most of us have had basic hostage negotiations training. What now? This presentation looks at exploring considerations where you put your basic negotiations training to task. Knowing your audience is paramount. You should understand cultural competence, from gender identity, race and ethnicity, to today's millennial generation. Explore the importance of being trauma-informed and how it can influence your tactics. Know your own communication style and capitalize on your strengths. Take best practices and customize them to make them your own. This seminar will help enhance your foundation of active listening skills and build a sturdier stairway to behavioral change.

0800 0950		Negotiating with People with Gender Issues SEMINAR Course Length: 2 hours - Instructor: Drucker, Harry
0800 0950		Selecting for Success: Recruitment for Your Negotiation Team SEMINAR Course Length: 2 hours - Instructor: Pollock, Sean
1000 1200		Case Study: Lost in Translation: Crisis Negotiations in Another Language INCIDENT DEBRIEF Course Length: 2 hours - Instructor: Guzman, Erik This gunman barricade debrief discusses the challenges of conducting CNT operations in foreign languages and the importance of pre-operational planning. It showcases a patrol officer-based training program to create resources and succession planning for your team.
1000 1200		Negotiator Wellness & Resiliency SEMINAR THIS COURSE IS OFFERED ON MULTIPLE DAYS Course Length: 2 hours - Instructor: Lowther, Mark As the field of crisis/hostage negation has advanced over almost five decades from its inception by the NYPD in 1973 until present, many things have remained the same; however, many concepts have developed and advanced in this field. As negotiators learn and develop the old tried and true tactics and learn new ones developed through research, statistics and advancements in psychology, there is still one area that many of even the most well-trained and experienced negotiators are unfamiliar with. This often unknown and untrained skill is in negotiator wellness and resilience.
1300 1450		Suicide 101: A Negotiator's Perspective SEMINAR Course Length: 2 hours - Instructor: McDougall, Gary In the field of crisis negotiations, we are often tasked with crisis intervention in relation to a suicidal subject. While the proven skills we employ in other negotiation arenas will serve us well in these situations, there are strategies unique to the suicidal subject that are worthy of discussion. In this presentation, we will examine the incident assessment process as well as a number of predictable patterns that often arise in these scenarios. These patterns include imitation of method, location and timing of the suicidal behavior. In addition, we will examine the relationship that sometimes occurs between suicidal and homicidal ideology. Discussion will also include an exploration of the value and risks associated with "grabbing the potential jumper" and other situations in which the negotiator takes unilateral action. Additionally, we will discuss strategies for managing external influences and ways in which the negotiation team can create circumstances to allow the subject to "surrender" with dignity while saving face.
1300 1700		Case Study: Eagle Nation Hostage Standoff INCIDENT DEBRIEF Course Length: 4 hours - Instructor: Voelker, Kathy On December 5, 2015, the Neenah Police Department responded to the Eagle Nation Motorcycle Club in downtown Neenah for a shots-fired, possible hostage situation. The incident quickly escalated into an exchange of gun fire between SWAT and the suicidal hostage taker. Multiple people were shot, including a SWAT operator and a hostage. Throughout the four-hour standoff, multiple jurisdictions responded to assist in facilitating a resolution to the incident. This presentation details the tactical response and the successful negotiations that took place, as well as the aftermath. The officers will highlight what worked and the lessons learned in the incident. The presentation includes body camera and squad camera footage, clubhouse video and negotiations audio.
1500 1700		Negotiator Wellness & Resiliency SEMINAR THIS COURSE IS OFFERED ON MULTIPLE DAYS Course Length: 2 hours - Instructor: Lowther, Mark As the field of crisis/hostage negation has advanced over almost five decades from its inception by the NYPD in 1973 until present, many things have remained the same; however, many concepts have developed and advanced in this field. As negotiators learn and develop the old tried and true tactics and learn new ones developed through research, statistics and advancements in psychology, there is still one area that many of even the most well-trained and experienced negotiators are unfamiliar with. This often unknown and untrained skill is in negotiator wellness and resilience.

0800 0950		Case Study: Negotiating with the Devil: The Role of Best Practices When it Matters Most INCIDENT DEBRIEF Course Length: 2 hours - Instructor: Guzman, Erik This hostage-taker debrief features a challenging self-assessment regarding best practices in CNT, a master class in verbal containment, chilling audio from a killer who says he's ready to go to hell, and a harrowing "parallel resolution" between tactical and negotiators. We talk about the aftermath of a CNT critical incident.
0800 1200		Response to the Non-Criminal Barricaded: Disengagement & Special Relationships SEMINAR Course Length: 4 hours - Instructor: Savage, Scott Are police officers going to be liable if they disengage from an armed suicidal person and that person ends up harming a third party? In this course you'll get the specific answer to that question. Plus, you'll learn what the "public duty doctrine" says you have to do, how to avoid triggering a "special relationship," and why some agencies are creating liability for themselves.
1000 1200		Case Study: When Negotiations Go Mobile INCIDENT DEBRIEF Course Length: 2 hours - Instructor: Drucker, Harry
1300 1500		Case Study: Christmas Day Standoff INCIDENT DEBRIEF Course Length: 2 hours - Instructor: Morris, Benjamin On Christmas Day, 2021 in Phoenix, AZ., a standoff ensued. Milan Ross had killed his ex-wife in and now used his two children inside their residence where he used them as human shields. After six hours of negotiation, a tactical resolution was implemented to ultimately bring the hostage event to a resolution.