On December 5, 2015, the Neenah Police Department responded to the Eagle Nation Motorcycle Club in downtown Neenah for a shots-fired, possible hostage situation. The incident quickly escalated into an exchange of gun fire between SWAT and the suicidal hostage taker. Multiple people were shot, including a SWAT operator and a hostage. Throughout the four-hour standoff, multiple jurisdictions responded to assist in facilitating a resolution to the incident. This presentation details the tactical response and the successful negotiations that took place, as well as the aftermath. The officers will highlight what worked and the lessons learned in the incident. The presentation includes body camera and squad camera footage, clubhouse video and negotiations audio.

Lt. Kathryn Voelker is a 23-year veteran of the Neenah Police Department. She spent five years as a SWAT operator in the early years of her career before joining the Crisis Negotiation Team in 2012, where she is currently the team leader. She was promoted to Sergeant in 2005 and Lieutenant in 2007. The first 21 years of her career were spent on night shift before moving to days in 2020. Voelker is involved in many aspects of the job including, Neenah PD's Peer Support Advisor, a Winnebago County CART Team member, Winnebago County CISM Team member, Domestic Abuse Liaison, Assistant Accreditation Manager and a Neenah Police Quartet member.