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![]() | National Tactical Officers Association NTOA Publications : Articles |
![]() ![]() Negotiations Training for 9-1-1 Call-Takers Author(s): Ben Wetzel, Jan Dubina Publication: CNT Winter 2011 Page #: 6 Subject(s): Communications/Dispatching, Crisis Negotiations ![]() ![]() Negotiations Training for 9-1-1 Call-Takers Author(s): Ben Wetzel, Jan Dubina Publication: Tactical Edge Winter 2011 Page #: 94 Subject(s): Communications/Dispatching, Crisis Negotiations |