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National Tactical Officers Association
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Negotiations Training for 9-1-1 Call-Takers
Author(s): Ben Wetzel, Jan Dubina
Publication: CNT Winter 2011
Page #: 6
Subject(s): Communications/Dispatching, Crisis Negotiations
Negotiations Training for 9-1-1 Call-Takers
Author(s): Ben Wetzel, Jan Dubina
Publication: Tactical Edge Winter 2011
Page #: 94
Subject(s): Communications/Dispatching, Crisis Negotiations