Young, Bill
The Seven Cs of Organizational Change - Leading with Change and Trust in Public Service

Change is inevitable and reliance on the status quo in public service is shortsighted. Overwhelmingly, top performing public servants need to bring about impactful change for the agencies and communities they serve. However, the way to effect positive change is largely misunderstood, mismanaged, and routinely falters. Facilitating lasting and impactful change requires a proper mindset, a solid process to follow through to completion, and high levels of trust among all stakeholders. This four-hour course not only explains how to build high levels of trust, but also its relationship to positive change. It ultimately presents a simple but comprehensive system for bringing about lasting, impactful change in teams, agencies and communities. The learning objectives include: Identifying multiple methods of building trust through the practices of extreme accountability, transparency and legitimacy; Defining the foundations of trust and credibility in public service: Character and Competence; Understanding the core leadership behaviors that either enhance or derail trust in your role as a public servant; Describing the "Waves of Trust": How it relates to high performing teams, agencies and the communities they serve; Learning how Emotional Intelligence and Bias affect your decision-making; Learning how the speed of high-trust organizations can save lives, time and money; Identifying the intrinsic motivators that build trust and lead to efficient and progressive change; Applying the Seven Cs of Change technique to facilitate a change concept within your agency or team. The seven steps include: 1) Conceptualize, 2) Communicate, 3) Collaborate, 4) Create, 5) Coordinate, 6) Commit, 7) Celebrate.

Bill Young - Bio
Bill Young retired as the Assistant Chief of Operations and Commander of the Emergency Response Team at NASA's Kennedy Space Center. Before that, Bill retired from the Pennsylvania State Police. He supervised various units during his career, including patrol, criminal investigations, and special operations. He was a member and commander of the Pennsylvania State Police Special Emergency Response Team (SERT) and retired in 2013 as the commanding officer of Troop A at the rank of Captain. Bill served as the Vice President of the Pennsylvania Tactical Officers Association (PATOA) from 2009 until 2015 and served as the Tactical Command Section Chair for the National Tactical Officers Association (NTOA) from 2011-2016. Bill has developed and delivered training curriculum and seminars for police throughout his career, including active shooter response, high-risk warrant service, hostage barricade resolution, and critical incident management. He has also authored several published articles on the subject of tactical command and decision making. Bill instructs the NTOA's Leadership Command and Decision-Making courses. He is a graduate of the 245th Session of the FBI National Academy. Bill holds a Master's Degree in Organizational Leadership from Geneva College.