This presentation debriefs a hostage rescue incident that took place at an insurance agency in Dolton, Illinois, in which an armed subject held a female worker hostage. Multiple external factors that contributed to the chaos of the violent incident, including large crowds, a busy roadway area, and limited areas for containment, react and assault, will be discussed.

Brian Tencza is a patrol sergeant for the Flossmoor (IL) Police Department with 25 years of law enforcement experience. He is currently the Tactical Field Coordinator for the South Suburban Emergency Response Team with 17 years of SWAT experience. He has a Master's Degree from Governors State University in Public Administration and did his undergraduate work at Illinois Wesleyan University. He is an instructor for the North East Multi-Regional Training and has trained thousands of officers and SWAT operators from various agencies. He is also a paramedic for his agency. He can be reached at btencza@btitactical.com.