This presentation will provide an overview of negotiations tactics. Discussion will include barriers to communication and help students identify active listening skills, as well as indicators of progress in an incident. Also covered will be the "crisis state" and the factors that cause it. This comprehensive look at the negotiation process will refresh old skills while generating new ideas.

Patrick Doering has been employed in law enforcement since 1996 with the Lake St. Louis (MO) Police Department. He is a graduate of the FBI National Academy, the FBI National Crisis Negotiation Course, and the London Metropolitan Police (Scotland Yard) National Negotiators course. Patrick is the former President and co-founder of the Missouri Association of Crisis Negotiators. He has presented case studies at several negotiation conferences across the country. He has a master's degree in Criminal Justice Administration from Lindenwood University.