This presentation will provide an overview of negotiations tactics. Discussion will include barriers to communication and help students identify active listening skills, as well as indicators of progress in an incident. Also covered will be the "crisis state" and the factors that cause it. This comprehensive look at the negotiation process will refresh old skills while generating new ideas.

Patrick Doering retired after a 28.5 year career with the Lake St. Louis (MO) Police Department. He was a Crisis/Hostage Negotiator for 20 of those years and spent the last three years as the Commander of the St. Charles County Regional Crisis Negotiation Team. He is a graduate of the FBI National Academy, the FBI National Crisis Negotiation Course, and the London Metropolitan Police (Scotland Yard) National Negotiators course. Patrick is the former President and co-founder of the Missouri Association of Crisis Negotiators. He has presented case studies at several negotiation conferences across the country. He is currently the Crisis Negotiation Section Chair for the National Tactical Officers Association.